Friday, October 02, 2015

Your player is out of date malware

Suppose your homepage is set as Google. When you open Firefox, it shows the Google as the start-up page, but in addition, there is a popup window of a scary warning:

WARNING! Your (Flash) Player may be out of date. Please update, blah blah…

It may not have the word “Flash”, but the icon next to the warning looks like that it is a Adobe Flash update.

Wait - if you look carefully - you are still at Google page, based on the address bar, but the page looks different from the normal Google page. Now it contains lots of extra links, and the links seem legitimate. However, why it shows the Flash player warning? Google search doesn’t use Flash.

You are right, this is caused by malware. To remove this malware, simply Google “Your player is out of date malware” and follow the advice given.

However, the issue comes back and back again even you have scanned your computer several times using well-known anti-malware software! Don’t panic, it is not your fault. You may forget to check your router, which may be comprised. For example, a strange DNS server is set, or bridge mode is used instead of PPPoE in the modem.

Find out all the necessary information to set your modem/router, do a factory reset, update the firmware if there is a new version available. Set the modem/router and see how it goes.

You may the link below useful:

Saturday, August 01, 2015

Upgrade Dell XPS 15 L502X to Windows 10

Yesterday I upgraded my Dell XPS 15 L502X from Windows 7 to Windows 10. The whole process was smooth except a few problems.
Before upgrade, I uninstalled some software I rarely or seldom used.
  • The Dell Stage should be uninstalled; it is not compatible with Windows 10.
  • OneDrive should be uninstalled too.
  • Firewall software should be uninstalled unless it is compatible with Windows 10.
After upgrade, there were a few issues:
  • No sound: download the latest driver from Dell and reinstall.
  • No HDMI audio:download the latest driver from NVIDIA  and install.
  • OneDrive not working: probably you have OneDrive installed before upgrade and haven’t uninstalled it before upgrade. In Windows 10, search OneDrive, uninstall the OneDrive (Desktop app), and unlink the account via OneDrive tray icon.
  • Could not access Internet: the Windows firewall is set to block everything. Change to the default value “Allow” or disable it for now.

Wednesday, July 01, 2015

Folders without names reappear on desktop

Recently two folders without names appeared on my desktop. I can delete them, but they will reappear after a while. Furthermore, when I try to delete them, a window pops up and asks

"Are you sure you want to delete these icons from your desktop? 
To restore it later, go to Control Panel."

 If I open Windows Explorer, go to Desktop, and click on the folder icon without a name, on the bottom left, Windows Explorer displays something like:

This issue may be caused by Office 2013 installation and uninstallation. The following shows the steps to delete these folders completely with the aid of the long names.

  1. Click the Windows Start button, and type in regedit in the search box, then press Enter.
  2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace and expand the NameSpace branch.
  3. Delete the branches of the same names with the ones found in Windows Explorer.
Now the folders should not reappear by themselves.