Tuesday, August 25, 2009

Location is not available: C:\windows\system32\config\systemprofile\desktop refers to a location that is unavailable (2)

I have post one entry before about the problem, Location is not available: C:\windows\system32\config\systemprofile\desktop refers to a location that is unavailable. To make people easier solve this problem, I put the whole solution here.

This problem is usually caused by an anti-virus software, Norton first, followed by Kapersky. The ultimate solution is quite simple, uninstall these sofwares completely. If you have difficulty to uninstall them, use the official tool. The one for Norton is at http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039, and the one for Kapersky is at http://www.kaspersky.com/support/find?words=uninstall&faq_id=&search=search.

Of course, you need an anti-virus software in your system. Why not try other brands, like Trend, McAfee, Avira?

In addition, when there is a major release of anti-virus software, try to download and install the whole new installation file. DO NOT patch the old one using a patch installation package. Make sure you have uninstalled the old version from your computer and reboot first.

More details on this problem can be found at http://nw360.blogspot.com/2008/11/location-is-not-available.html.

Thursday, August 13, 2009

MSXML 4.0 Service Pack 2 (KB954430) doesn't install

Today I encountered a strange problem. Windows automatic update required me to install a fix, MSXML 4.0 Service Pack 2 (KB954430). I agreed and it told me installation had finished.

However, after 2 minutes, windows update asked me, again, to install this KB954430. I clicked custom install once more, and then had to face endless KB954430 installation requirements from stupid windows automatic update afterwards.

The workaround for this issue is to download MSXML 4.0 Service Pack 2 (KB954430) from http://www.microsoft.com/downloads/details.aspx?FamilyID=96a4413c-5261-4f69-83d0-932c430abd14&DisplayLang=en.

Double click on the downloaded file. Firstly, uninstall KB954430, then install again. Restart your computer when it asks to. And finally, your world becomes quiet again.